Shipping policy

We ship most products within 1-4 business days. After that, items typically arrive to customers within:

  • USA: 2-5 days (Excluding Sundays)
  • USA Priority: 1-2 days (Excluding Sundays) (Shopify Only)
  • Canada: 8-14 business days
  • UK, most of EU (Shipped from Amsterdam): 8-14 business days 
    • Depending on the time of year some EU orders can take up to 30 days to be updated by the local carrier. This is out of ShineOn's control and is managed by the carrier. We can offer a remake however its best to wait the extended time frame before contacting ShineOn Support
  • Australia, New Zealand: 8-20 business days
  • Rest of the World: 8-20 business days 

Some products only ship from our USA factory, and can take up to 5-20 days when shipping to the EU/UK.

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing. 

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping, you should contact the carrier directly, as we are unable to contact them on your behalf. (you can find contact information below).

If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Support for further investigation.